Evoval — Return & Refund Policy

We want you to love what you ordered. If you're not completely satisfied, we offer a 30-day hassle-free return policy.

Return Window

You have 30 days from the date you receive your order to request a return or exchange.

Eligibility

To be eligible for a return or exchange, items must be in the same condition you received them: unworn, unwashed, and unused, with original tags and packaging where applicable, and accompanied by proof of purchase (order number or confirmation email).

How to Start a Return or Exchange

1. Contact us at support@evoval.shop with your order number and the item(s) you'd like to return or exchange.
2. We'll provide you with return instructions.
3. Pack the item securely and send it back to us using the provided instructions.

Return Shipping Costs

Customers are responsible for return shipping costs. Because we offer free shipping on all orders, original shipping costs are non-refundable.

Exchanges

We're happy to offer exchanges for a different size or color, subject to availability. Contact us at support@evoval.shop to arrange an exchange, following the same return process above.

Refunds

Once we receive and inspect your return, we will notify you of the approval status of your refund. If approved, your refund will be processed to your original payment method. Please allow up to 15 days for the refund to appear in your bank or card statement, as processing times can vary by financial institution.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us at support@evoval.shop within 7 days of delivery, along with a photo of the item, so we can make it right at no additional cost to you.

Questions

If you have any questions about our Return & Refund Policy, please contact us at support@evoval.shop.